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Version: ChatLead

Dynamic Prompt Feature

Group Billing

Author(s)​

  • Alapan Das
  • ...

Last Updated Date​

[2025-08-28]

SRS References​

Version History​

VersionDateChangesAuthor
1.02025-08-28Initial draftAlapan Das
............

Overview​

The Dynamic Prompt Feature enables the BotProxyService to update chatbot prompts for individual subscribers and product types via a secure API endpoint. This allows administrators or automated systems to tailor chatbot behavior and messaging dynamically, improving user engagement and lead collection effectiveness.

API Endpoint​

  • Endpoint: POST /api/SubscriberPrompts/update
  • Request Body: 
    {
      "subscriberId": "string",
      "productType": "string",
      "prompt": "string"
    }
  • Functionality:
    Updates or creates the prompt for the specified subscriberId and productType. The prompt can contain multi-line text and will be used by the chatbot for future interactions.

Workflow​

  1. Administrator or system sends a POST request with the new prompt.
  2. Service validates and stores the prompt for the given subscriber and product type.
  3. Chatbot retrieves and uses the updated prompt for relevant conversations.

Advantages​

1. Personalization​

  • Prompts can be customized for each subscriber and product type, allowing for highly targeted and relevant chatbot interactions.

2. Flexibility​

  • Prompts can be updated at any time without redeploying the service, enabling rapid response to changing business needs or marketing strategies.

3. Scalability​

  • Supports multiple subscribers and product types, making the solution scalable for large deployments.

4. Improved User Experience​

  • Dynamic prompts ensure that users receive accurate and context-specific responses, increasing satisfaction and conversion rates.

5. Operational Efficiency​

  • Reduces manual intervention and hardcoding, streamlining prompt management and maintenance.

Implementation Notes​

  • Ensure proper validation and security for the update endpoint.
  • Support multi-line prompts and special characters.
  • Log changes for audit and troubleshooting purposes.