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Version: RK Auto

Introduction

Welcome to RKAuto documentation.

RKAuto is an innovative automotive service management platform that revolutionizes how customers access vehicle maintenance and repair services. The platform seamlessly combines traditional dealership bay services with cutting-edge mobile service capabilities, bringing automotive care directly to customers wherever they are.

At its core, RKAuto addresses a fundamental challenge in the automotive service industry: making professional vehicle maintenance convenient and accessible. Instead of customers always having to bring their vehicles to a service center, RKAuto enables qualified technicians to come to them via mobile service vans, while also maintaining the option for traditional bay services when specialized equipment is required.

Platform Overview​

RKAuto serves two primary user types through unified applications:

For Customers:

  • Register and manage their RK-manufactured vehicles through VIN verification
  • Request services at the dealership bay or via mobile service vans
  • Track service appointments in real-time
  • Join virtual queues when near available mobile service vans
  • Access vehicle-specific service pricing and parts costs

For Technicians:

  • Work flexibly in dealership bays or mobile service vans
  • Manage service appointments and queues
  • Access vehicle-specific service requirements and parts information
  • Navigate to customer locations for mobile services
  • Update appointment status and complete service orders

Key Features​

1. User Management​

A unified user system supports customers, technicians, and administrators through role-based access control. The same application adapts its interface and capabilities based on user role, providing a seamless experience across all user types.

2. Vehicle Ownership & VIN Verification​

Customers register their vehicles using VIN numbers, which are validated against the RK Auto database. Only verified RK-manufactured vehicles can book services through the platform, ensuring parts compatibility and service quality. The system maintains comprehensive vehicle model information including make, model, year, trim, and engine specifications.

3. Service Catalog​

The platform offers a comprehensive catalog of automotive services, each defined with:

  • Service type and description
  • Mobile service capability (bay-only vs. mobile-capable)
  • Average service duration
  • Base pricing

Bay-only services require specialized equipment available only at the dealership, while mobile-capable services can be performed at customer locations.

4. Flexible Appointment System​

Customers can request appointments for either:

  • Dealership Services: Fixed time and location at the service bay
  • Mobile Services: Flexible scheduling with location-based queue management

Each appointment can include multiple services bundled together, with pricing locked at booking time. The system tracks appointment status from queued through pending, in-progress, and completed.

5. Mobile Service Engine​

The platform's mobile service capability is powered by:

  • Service Vans: GPS-tracked mobile service units with real-time location updates
  • Technician Assignment: Flexible technician deployment to bays or mobile vans
  • Proximity-Based Queuing: Customers appear in service queues only when near available vans

This intelligent system optimizes technician routing and enables customers to continue their daily activities while waiting for service.

6. Queue Management​

A sophisticated virtual queue system manages mobile service requests:

  • Customers join queues based on their proximity to service vans
  • Queue positions are dynamically managed based on location and service requirements
  • Technicians can view and accept appointments from their queue
  • Real-time status updates keep customers informed

7. Vehicle-Specific Parts & Pricing​

The platform recognizes that parts and pricing vary by vehicle model:

  • Master parts catalog with SKU, name, and description
  • Vehicle-model-specific pricing ensures accurate cost estimates
  • Parts availability tracked per vehicle model
  • Service prices can vary based on vehicle specifications

This granular approach prevents pricing errors and ensures customers receive accurate quotes for their specific vehicle.

8. Integrated Payment System​

Each service appointment generates an order record capturing:

  • Total service and parts costs
  • Payment status and method
  • Complete transaction history
  • Links to the specific appointment and customer

The payment system provides a clear audit trail and simplifies financial reconciliation.

How It Works​

Customer Journey:

  1. Register and verify vehicle VIN
  2. Select needed services from the catalog
  3. Choose service type: dealership bay or mobile
  4. For mobile services, join queue when near a service van
  5. Receive real-time updates on technician assignment and arrival
  6. Service is completed and payment processed
  7. Receive service completion confirmation and receipt

Technician Journey:

  1. Log in and view assigned service location (bay or van)
  2. Review queued and scheduled appointments
  3. Accept appointments from the queue
  4. For mobile services, navigate to customer location
  5. Perform service work with access to vehicle-specific information
  6. Update appointment status through completion
  7. Process payment and close the order

Technical Foundation​

RKAuto is built on a robust technical architecture designed for reliability, scalability, and real-time performance. The platform leverages modern technologies to deliver seamless experiences across web and mobile applications for both customers and technicians.

This innovative approach to automotive service delivery combines the convenience of mobile services with the reliability of traditional dealership care, all managed through a single, integrated platform.